Nilofer Idriskhan
ADMINISTRATIVE ASSISTANT – Data Management, Data Analysis & Office Administration
Bachelor of Engineering - Electronics & Communication Engineering
@ Karpagam Institute of Technology (Anna University), India
About Me
I am an experienced Administrative Assistant skilled in data management, customer retention, and office administration, ensuring efficiency, accuracy, and seamless operations.
Data Management
95%Customer Retention
90%Office Administration
85%Technical Support & Issue Resolution
80%25
Projects completed
5000
Cup of coffee
1000
Satisfied clients
5
Nominees winner
Services
Administrative Support
Efficient scheduling, record management, file organization, and office coordination.
Data Management
Accurate data entry, analysis, reporting, and database maintenance for efficiency.
Customer Relations
Client communication, issue resolution, retention strategies, and satisfaction enhancement
Technical Support
Troubleshooting, system maintenance, ticket resolution, and IT issue management.
Financial Assistance
Invoice processing, budget tracking, vendor relations, and financial auditing.
Office Operations
Calendar management, procurement, documentation, and workflow optimization strategies.
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Experience
August 2011 – April 2015
January 2021 – February 2024
Administrative Assistant
Esckimo Corp.
(March 2019 – November 2020
Retention Specialist
S&P Data
June 2017 – December 2018
Office Assistant
Cognizant Technology Solutions
September 2015 – June 2017
Data Entry Clerk
Cognizant Technology Solutions
Recent Works
Optimizing Document Storage and Accessibility for Seamless Office Operations
Project: Centralized File Management System
- Enhanced Document Organization: Implemented a structured filing system, reducing retrieval time and improving workflow efficiency significantly.
- Improved Team Collaboration: Enabled seamless document sharing, boosting teamwork, accessibility, and operational productivity across departments.
- Increased Data Security: Established controlled access, ensuring confidential information protection and regulatory compliance for business processes.
Strengthening Client Relationships to Reduce Churn and Increase Satisfaction
Project: Customer Retention & Engagement Strategy
- Retention Trend Analysis: Identified customer behavior patterns, optimizing engagement strategies, and reducing voluntary cancellations effectively.
- Targeted Communication Campaigns: Developed personalized outreach plans, improving contract renewals and customer loyalty significantly.
- Predictive Risk Management: Implemented data-driven retention strategies, increasing customer lifetime value and reducing churn rates successfully.
Clients & Reviews
Alham Webtech
Manager"A highly efficient and detail-oriented professional, ensuring smooth office operations and data accuracy."
John Doe
Supervisor"Exceptional problem-solver with strong administrative skills, enhancing productivity, client satisfaction, and team collaboration."
Get In Touch
Let's talk about everything!
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